Pacchetti di servizi e support tecnico
Per proiettori
Per proiettori
Panasonic Service & Support Packages
Panasonic exists to improve society, and the world at large, by enhancing the personal and professional lives of people everywhere. With this in mind, we have developed service packages designed to achieve one thing – customer success. Our optional packages allow you to upgrade our already excellent Premium Service with solutions such as "Accidental Damage Cover", "Priority Repair" and "On-site Repair".
Product Warranty
All projectors are upgraded free of charge to our Premium Warranty upon registration, which includes:
- A 3-year parts, labour and logistics warranty for product failure
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A quick average repair time of 5 days at our European Repair Centre
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Loan unit on request (dependent upon availability)
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Technical support escalation
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Centralised Helpdesk, covering main European languages
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Ability to purchase warranty extensions to further safeguard your investment
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Web-based repair booking
Damage Cover
Panasonic’s Accidental Damage Cover provides protection against unintentional damage for up to 5 years, providing you with complete peace of mind.
- Reduce disruption to your creative process in the event of accidental damage
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Manage budgets more efficiently
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Minimise out of warranty repair charges
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Hassle free claim process
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Replacement unit provided if repair is impossible or damaged beyond economic repair
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Added investment protection
Priority Repair
Jump to the front of the queue with Premium+ Priority Repair.
- Benefit from 5 days turnaround time guaranteed (from collection to return)
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In the unlikely case we cannot get your unit back to you in 5 days, we will provide a loan unit to get you back on track
On-site Repair
Upgrade your Premium return to base warranty to on-site repair.
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Panasonic trained field technicians
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No need to pack for collection
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No de-installation for accessible units
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On-site visit within 5 working days
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Covering 5 key markets
| Multilingual Support Desk |
Parts, Labour & 2-way Logistics |
*4 On-line |
Repair Turnaround Time |
*5 Damage |
Priority Repair |
On-site Repair |
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*3 WARRANTY STANDARD 3 years No registration, included with product purchase |
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10 days |
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*1 *2 *3 WARRANTY PREMIUM 3 or 5 years With registration, 3 years included with product purchase |
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5 days |
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*2 *3 PREMIUM + DAMAGE COVER 3 or 5 years |
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5 days |
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*2 *3 PREMIUM + PRIORITY REPAIR 3 or 5 years |
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*6 5 days guaranteed
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*2 *3 PREMIUM + ON-SITE REPAIR 3 or 5 years |
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5 days |
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*1 Following registration on business.panasonic.eu/service, Panasonic will upgrade the 10-day target repair time to a speedy 5-day target repair time.
*2 You can purchase a service package within 90 days after your product purchase.
*3 Cover starts at sale to “First User”.
*4 Request repairs and track their status in real-time via our Service Portal business.panasonic.eu/service
*5 Unit is covered for out of warranty repair charges up to a maximum value of the unit.
*6 Guaranteed turnaround time or loan unit.
*** All 5-year Premium+ packages include a 2-year warranty extension.
*** Service packages introduced here are available only for selected models.
Technical Training
Run by our own experienced field engineers, the training can be flexibly adapted to your requirements and will be customised just for you. The length of the training depends on the topics and model ranges to be covered. As a guide we expect training to take at least 1 day. Our fixed price training packages can be purchased through your normal sales route - with no hidden costs.
Remote Priority
Technical Assistance
Priority Access to our Technical Specialists.
- Call back within an hour
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Covers 18 incidents in 1 year
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Panasonic Concierge Service
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Dedicated Account Manager
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Real-time email notification of case status
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Personalised Welcome pack
Double Life Pack
For high usage 24/7 applications we offer a light engine refurbishment service to extend the functional life to 40000 hours. Following parts are replaced as part of the refurbishment service at 20000 hours.
- Laser Diode Units
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Liquid Cooling Units
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DMD chip
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Wobbler
Cloud Remote
Monitoring
4G Cloud based M2M remote monitoring:
- Predictive failure warning (Early Warning)
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Scheduled preventative maintenance
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Real-time updates on product status
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Remote diagnosis of symptom timeline
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Platform license, gateway and 4G data for use by Integrator included in pack
On-site Technical
Support
Looking for expert help with your installation? We offer local support when you need it, let us come to you. Regardless of your requirements, we can offer:
- Maintenance and cleaning
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Installation and configuration
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System Optimisation
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Hardware Repair
Our Service Packages are available through the normal sales channels; please speak to your sales representative for more information. Alternatively, you can scan or click the QR code to request more information from our CS team.
